How can I update my account information?

How do I close my account?

Why was my account suspended?

Basics

Using My eBay
Manage your buying and selling activity, email messages, and personal account information.

Using eBay messages
Receive email messages from us, or communicate with other eBay members.

• Problems sending or receiving messages in My eBay

Customising what you see in My eBay
Design your views in My eBay the way you like them.

Managing your PayPal account
Maintain your account information and bank or credit card information.

• Problems accessing your PayPal account

• Linking your PayPal and eBay accounts

• Updating your bank account or credit card information on PayPal

• Getting verified on PayPal

Making changes

Changing your account information
Easily change your user ID, mailing address, or other account information.

Changing your password
Change your password every 30-60 days, or if you think someone's used your account.

Changing your user ID
You can change your user ID once every 30 days.

Creating a secret question
If you forget your password, your secret question helps you create a new one.

Changing your notification preferences
Choose how and when you’re notified about your buying and selling activity, and which (if any) newsletters and promotions you want to receive.

Getting text messages and alerts about items you're bidding on
Subscribe to SMS or IM alerts to receive notifications about items you bid on.

Problems with your account

Reinstating your account
If your account was suspended because of an overdue payment, here’s how you can reactivate it.

Suspended accounts
We’ll suspend an account for serious violations of our rules and policies, or non-payment of fees.

Technical issues

Resolving errors and technical issues
Get solutions to common error messages.

Managing cookies
You can choose to accept or delete cookies.