How do I know that an email is really from eBay?
If you receive an email that appears to be from eBay that requests sensitive personal information, be careful. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link contained in the email and then provide sensitive personal information including passwords, Identity card/passport numbers or credit card numbers.
eBay will never ask you to provide account numbers, passwords or other sensitive information through email. If eBay does request information from you, a copy of that email will be in the My Messages box in My eBay. If you have any doubt that an email really is from eBay, open a new browser window, type www.ebay.com.sg, and sign in. Any email that looks as if it is from eBay, mentions a problem with your account or requests personal information, and is not in My Messages in My eBay, is a spoof (fake) email.
Spoof emails often include the use of the eBay logo and an eBay address in the "From" line (for example, "From: firstname.lastname@example.org") The email may mimic common eBay emails, such as notifications of problems with your account, “Ask seller a question” emails or offers to become an eBay PowerSeller.
Spoof emails typically have the following characteristics.
Requests sensitive information. (Example: Please update your credit card number.)
Starts with a generic greeting. (Example: Dear eBay member)
Has an urgent tone for quick action. (Example: "Ignoring this message will result in a suspension of your account within 24 hours.")
Contains links to Web pages that resemble the eBay sign-in page. (Example spoof Web link: http://signin-ebay.com/)
When you receive a suspicious email
Do not click on any link in the email. The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes.
Report the email by forwarding it to email@example.com. eBay will review the email and let you know if it was legitimately sent by eBay.
Important: In order for eBay investigate your report, you must forward the email without adding attachments, adding text or altering text.
Take a tutorial on how to spot a spoof (fake) email.