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About our buyer protection programs

Buyer protection programs

If you run into problems with an item, our buyer protection programs can help. We want you to be able to shop with confidence on eBay:

Step-by-step guide to buyer protection

Here’s a step-by-step guide on how to use buyer protection:

Note: If you purchased items as a guest, your items become eligible for buyer protection only after you register as an eBay member (registration is free).  

Contact Customer Service

Report listing violations or problems with another eBay member.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.