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About our buyer protection programs
Buyer protection programs
If you run into problems with an item, our buyer protection programs can help. We want you to be able to shop with confidence on eBay:
Step-by-step guide to buyer protection
Here’s a step-by-step guide on how to use buyer protection:
Note: If you purchased items as a guest, your items become eligible for buyer protection only after you register as an eBay member (registration is free).
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