Help
Help
Search the Help pages (Does not search for items or products) Search Help Pagestips

I didn't receive an item I paid for. Does eBay offer insurance?

eBay does not offer an insurance programme. However, PayPal offers Buyer Protection Programme   that covers most eBay purchases paid with PayPal in the event of non-delivery or misrepresentation.

To check if an eBay item is eligible for PayPal Buyer Protection, look for the PayPal Buyer Protection message in the item description page e.g. ‘Pay with PayPal and your full purchase price is covered’.

For more details on PayPal Buyer Protection Programme and how to resolve a transactional problem, click here  .

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.