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How to report inappropriate buying and selling

We investigate and try to resolve cases of inappropriate buying or selling. If you encounter something that violates our policies, we'd like to know about it.

How to know what to report

We understand that it can be difficult to know when to report a potential offense. If you see a suspicious listing or if a member's behavior appears to violate our policies, review our rules and policies and make sure the offense is something we'll investigate.

You can also look at:

If you find a listing you think violates a policy, go to that listing. Then click the Report item link on the right side of the page. We'll review your report and take appropriate action.

If you find another type of violation, you can follow the directions on the policy page that describes that policy.

Don't use the Was this page helpful? area on this page to report violations. Please use this area only to let us know how we can improve this page.

Read below to learn what we'll investigate and to see some examples of what we won't investigate.

What we'll investigate

Here's a quick overview of the types of violations we'll investigate. To see the full policy, click the link to the left of the description.

Feedback violations
  • Feedback extortion: Members aren't allowed to demand goods, services, or specific Feedback by abusing the Feedback system.

  • Feedback manipulation: Members can't artificially inflate their Feedback or the Feedback of others.

  • Inappropriate Feedback comments: Feedback can't include profanities, abusive language, or other text that violates our policies.

  • Feedback removal: Feedback can't include profanity, abusive language, or other text that violates our policies. We may also remove Feedback in other situations.

Buying violations
  • Buying practices: We don't allow unfair or unsafe behavior from buyers—such as making unreasonable demands of sellers, or taking advantage of our protection systems.

  • Transaction interference: Members can't interfere with another member's transaction.

  • Offers to buy or sell outside of eBay: Members can't offer to purchase or sell a listed item outside of eBay.

  • Invalid bid retraction: Members can't retract or cancel bids, except in a few circumstances.

  • Unpaid items: Members must pay for items that they purchase. If you're a seller and haven't been paid for an item, follow the process for unpaid items.

  • Shill bidding: Members can't use bidding techniques to artificially increase an item's price or desirability.

Selling violations
Contact information and identity violations
Other violations

Some examples of what we won't investigate

We don't investigate simple misunderstandings, members who won't communicate, and personal disputes between members. Here are some examples:

  • Someone outbid me at the last minute. Placing a high bid in the closing seconds of an auction-style listing is called "sniping" within the eBay community. Sniping is part of the eBay experience, and all bids placed before a listing ends are valid, even if they're placed one second before the listing ends. Learn how to avoid being outbid.

  • The seller refuses to answer my emails, won't acknowledge my valid payment, or has already sold the item. If you don't receive your item, you can open a case in the Resolution Center. If your purchase is eligible for eBay Buyer Protection you can get a refund for the purchase price plus original shipping. You should also leave appropriate Feedback for the reluctant seller to warn other buyers of his or her past history.

  • The buyer insists that I ship COD, accept a third-party post-dated check, or box each item separately. Make sure you clearly state your shipping and payment terms in your listings. We encourage you to communicate with your buyer to see if you can reach a solution that you're both satisfied with. However, if the buyer won't pay, you can open an unpaid case in the Resolution Center. You'll be able to offer the item to another buyer or relist it and request a final value fee credit.

  • I have a technical or billing question. To get your questions answered, contact Customer Support.

  • The buyer left negative Feedback for me even after I left positive Feedback for the buyer. Per our user agreement, we won't remove these comments. eBay will only remove Feedback in certain situations.

Results of the investigation

Because we respect the privacy of our members, we can't discuss the results of an investigation in detail. However, we might contact you to tell you that an investigation is complete.

Before taking action against a member, we'll consider the circumstances of the violation and the member's buying and selling record. Our actions may include removing listings and range of other actions, including limiting buying and selling privileges and account suspension. Out of fairness to our members, if a complaint can't be proven, we won't take action.

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