Help Topics
A-Z Index
eBay Acronyms
eBay Glossary
Contact Us
PayPal
Education Centre
Answer Centre
eBay Explained
Security Centre
You can manage all the major administrative tasks for your eBay account from the My Account view in My eBay. For example, you can:
Change your personal information (including registration information, email address, and User ID)
Update your mailing addresses
Set your My eBay preferences
Leave, view and manage feedback
Pay fees and manage your seller account
Manage cross-promotion connections
Manage subscriptions
You can view and update your User ID, password, secret question, About Me page, email address for communications from eBay and other members, and your wireless email address. You can also update the credit card information you keep on file at eBay to pay your seller fees.
Important: The information you see in My eBay is private. No other eBay member can see it.
Go to the My Account section in the left-navigation of My eBay and click the Personal Information link.
Click the Edit link next to the information you want to update.
Make your changes, and be sure to save the new information.
You can update any of the following addresses from My eBay:
Registration address: Your registration address is your main contact address, so it's important to keep it up to date and accurate.
Payment address: Your payment address is where you'd like buyers to send payments for the items you sell. It’s only displayed to winning bidders or buyers if you accept payments by mail, for example, by cheque or money order.
Primary postal address: Your primary postal address is where you'd like to receive the items you purchase. Keep in mind the following information about this address:
You can have multiple postal addresses on file in your postal address book.
Your primary postal address always appears by default when you pay using the Pay Now button. To set another address as your primary postal address, click the “Set as Primary Address” link in your postal address book.
From the left column of My eBay, click the “Addresses” link under My Account.
Click the Change link next to the information you want to update.
Edit the information, as needed, and click the Change Registration Information button.
Review and confirm your contact information, and click the Submit button.
You can view and customise settings for selling, signing in, using My eBay, and receiving emails from eBay. Learn more about eBay Preferences.
Leaving feedback for others and managing your own feedback is an important part of being a member in the eBay community. Learn more about viewing and leaving feedback with My eBay.
From My eBay, you can view your balance, which includes the total of your latest invoice amount, payments, credits, and refunds, as well as your other account activity.
To pay your eBay seller fees:
From the left column of My eBay, click the “Seller Account” link under My Account.
Select how you would like to pay your eBay seller fees by setting up automatic payments or making a one-time payment.
To increase listing exposure to prospective buyers, you can arrange with other sellers to cross-promote each others' items. These arrangements are called cross-promotion connections.
You request a connection with a seller you know and trust, or, you receive a request from another seller, which you can accept or decline. If the request is accepted, an active connection is formed.
When a buyer bids on or wins an item belonging to you or the other seller, both your items and the other seller's items will be promoted to the buyer.
Note: Other sellers' items will be displayed separately from yours.
Arranging and managing connections You can use the Cross-Promotion Connections page to perform all your cross-promotion activities with other sellers including:
Requesting a connection with another seller.
Accepting or declining a request from another seller.
Ending an active connection.
Changing your preferences. For example, you can control which items from other sellers are promoted, or turn off the ability to make cross-promotion connections entirely.
Tip: You can have up to 10 (active and pending) connections at one time. You can cancel or decline pending connections if you don't want them to count against your limit.
From the left column of My eBay, click the "Cross-Promotion Connections" link under My Account.
On the Cross-Promotion Connections page, click the Request New Connection button.
Enter the User ID or Store name for the seller with whom you want to establish a new connection, and click the Continue button.
Review the message, and click the Send Request button.
Optional: You can choose to hide your email address and send a copy of the message to your own address.Once the seller accepts your request, eBay will begin cross-promoting your products.
You can subscribe to any of eBay’s advanced selling tools including
eBay Stores: Access to resources for building your own brand on eBay and encouraging buyers to buy more.
Selling Manager and Selling Manager Pro: eBay's Web-based sales management tools designed to help medium- to high-volume sellers manage sales more efficiently.
Sales Reports: Track the key performance metrics that are critical to your business. Sales reports make it easier to make good business decisions by identifying existing areas of growth and opportunities for improvement.
Picture Manager: eBay's fully integrated online picture hosting solution. With Picture Manager, you can save money and attract bidders by adding multiple pictures to your listing without paying an extra fee. You can also choose the level of storage that's right for you (50MB to 1G).
To subscribe to or to learn about any of these advanced selling tools, from the left column of My eBay, click the "Subscriptions" link under My Account.
Using My eBay - Overview
Protecting Your eBay Account
Customising My eBay
If you have an additional question about this subject, email us at Customer Support. If you would like to ask a question on another subject, please use the Contact Us page.