Your Seller Dashboard is a quick guide to how you're doing as an eBay seller. eBay appreciates how important it is for you to keep track of your business. We designed this My eBay tool to help you monitor your progress, maintain your excellent service to our buyer Community, and keep your account in good standing.

The Seller Dashboard consists of:

• Seller Dashboard Summary - A quick overview of your account and the levels you earned in six specific categories.

• Your detailed seller ratings - Located to the right of the Seller Dashboard Summary, this bar chart gives you a quick view of your detailed seller ratings compared to eBay sellers' average ratings. Click the pull-down menu to see how your 30-day or 12-month averages compare to the overall eBay average.

Seller Dashboard Summary

Your Seller Dashboard Summary provides distinct areas of information about your status as an eBay seller. Each area listed in the summary shows you how you are doing. For example, your PowerSeller status button may show you have moved from a Silver PowerSeller level to Gold.

 

Click the summary buttons for details and to see if there are any alerts on your account.

• Search standing– Shows your earned visibility level in Best Match search results

• PowerSeller discount – Shows your earned discount level

• PowerSeller status – Shows your current PowerSeller level

• Policy compliance– Alerts you to policy violations with information to correct them

• Buyer satisfaction – Rates your level of customer service

• Account status – Reminds you of the status of your latest invoice

Please note: The Seller Dashboard displayed on each eBay site differs according to the features available on that site.

Search standing

As an eBay seller, you can improve your visibility in Best Match search results by providing outstanding customer service. Click the Search standing button of the dashboard summary, to see whether you have earned a Raised, Standard, or Lowered Search standing. You can also see how your rating is calculated using your buyer satisfaction and detailed seller ratings.

The better your Search standing, the higher your listings may appear in Best Match search results. For example, a Raised Search standing gives your listings higher placement than a Lowered Search standing.

To qualify for a Standard or Raised Search standing, make sure your ratings meet or exceed the required minimum levels in buyer satisfaction and detailed seller ratings. You can see the minimum levels and how your business compares to them on the Search standing summary.

A Lowered standing indicates that you have not been successful in providing eBay buyers with good customer service. But you can take positive steps to improve your customer service and increase your ratings.

Note: If you already have a Raised search standing, you can still increase the visibility of your items by boosting your buyer satisfaction and detailed seller ratings.

With Search standing, eBay rewards good sellers with enhanced visibility for their listings. Because it is directly tied to your customer service, Search standing is an important way for eBay to encourage you to give buyers the best possible shopping experience.

PowerSeller discount

As a PowerSeller, you can earn discounts on your monthly invoice Final Value Fees based on how well you're doing as a seller. Check this part of the dashboard to see if you qualify and what you can do to become eligible for discounts.

PowerSeller status

The PowerSeller programme rewards top sellers who perform at higher levels. This summary shows your current status and provides details to see if you're meeting PowerSeller requirements and if you have any alerts about potential problems.

Each PowerSeller level provides privileges and benefits, including priority online and telephone support, fee discounts, exclusive offers, and more.

To qualify as a PowerSeller you must meet certain criteria, including:

• Maintain a positive Feedback percentage

• Keep your account status in good standing

• Be vigilant in complying with eBay policies

• Maintain a Good buyer satisfaction rating

• Have been an active seller for at least 90 days

• Meet monthly sales requirements for each PowerSeller level

Learn more about PowerSeller programme requirements and how to qualify.

Learn more about how eBay determines your PowerSeller level and how you can maintain or improve your status.

Policy compliance

The Policy compliance summary rates how well you are following eBay rules and policies in your selling and also alerts you to any account or listing policy violations.

When you receive a Good rating, then you are generally doing a good job of selling in line with eBay policies.

If you receive a Fair, Poor, or Failing rating, then you most likely have violated eBay policies.

Click the Policy compliance button to see what policies you may have violated, possible restrictions resulting from them, and what steps you need to take to correct them. This summary also provides links to specific policies to help you understand them so you can avoid violations in the future.

Important: If you violate certain policies, your account may receive restrictions without warning. This is true even if your status shows a Good level of policy compliance. eBay's policies are rules and guidelines that help to create a safe, fair, and enjoyable trading environment for all eBay members. Understanding and following eBay's rules will help you to avoid restrictions on your account from policy violations

Learn more about eBay seller policies now.

Buyer satisfaction

Your buyer satisfaction rating measures your level of customer service. This summary helps you to keep track of how well you are providing members with positive buying experiences.

By clicking the Buyer satisfaction button, you can see your current rating and information about some of the criteria used to determine it. To calculate your buyer satisfaction rating, eBay considers your detailed seller ratings, your overall Feedback rating, and whatever buyer protection claims may exist on your account.

eBay also uses the buyer satisfaction rating to see if you are eligible for certain rewards or need additional guidance to help you give better service.

If you have a Good buyer satisfaction rating, most of your buyers have been satisfied with your customer service.

If you have a buyer satisfaction rating of “Needs work”, some of your buyers have not been satisfied with your service. You need to do more to make your customers happy.

If you have a rating of “Poor” or “Unacceptable,” too many of your customers have not been satisfied. You need to improve your selling practices.

You can take positive steps to improve your customer service and increase your ratings.

Account status

Check this part of the Seller Dashboard for a quick reminder of your account status or to view or pay your current invoice. The page provides alerts and links to manage any problems with your account.

Understanding your detailed seller ratings bar chart

Use this bar chart to evaluate your standing in each of the four detailed seller ratings .These ratings reflect how buyers rated you on four specific criteria, and you can check these ratings to determine areas where improved customer service may help you earn discounts or other benefits.

The bar chart is updated daily, so check it often to track your progress.

Note: Different comparison views of the bar chart are available to help you understand your ratings. You can see these views by using the pull-down menu at the top of the bar chart on the main dashboard and on many of the detailed summary pages.

The different views compare your ratings with:

• An eBay 30-day average – on the main and buyer satisfaction pages

• An eBay 12-month average – on the main and buyer satisfaction pages

• eBay Search standing requirements – on the Search standing page

• PowerSeller requirements – on the PowerSeller status page

• 5% and 15% discount requirements – on the PowerSeller discount page

Tips to help you improve your detailed seller ratings

• Accurately describe your item, and include whether it is new or used, and honour your selling terms.

• Don’t describe reconditioned or refurbished items as "new". When buyers see the word "new", they expect new, not "like new".

• Set clear expectations for postage time up front in the Item Description. If you do not despatch on weekends, state that in your description.

• Promptly and clearly communicate – respond to emails from your buyers and proactively provide order status updates as needed.

• When a problem arises, don’t assign blame. Work with your buyer to resolve the problem quickly and professionally.

• Follow up on and resolve all buyer complaints and Item Not Received disputes.