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About Customer Support

eBay Customer Support is committed to providing the best customer support to all of our members. To achieve this goal, our Customer Support representatives are trained in specific areas and receive ongoing education about the latest eBay Web site changes. We also randomly survey our members to make sure they are satisfied with our service. If they are not, we will work to make it right.

Contacting Customer Support

If you haven't found the information you're looking for in eBay's Help system, Customer Support will be happy to help you.

To contact eBay’s Customer Support to ask a question or report an issue:

  1. Click the “Contact Us” link.

  2. On the Contact Us page, select the topic that most closely represents your question or concern, and click the Continue button.

  3. Select the subtopics in each of the boxes, and click the Continue button.

  4. Click the “Email” link.

    The subject line in the Web form is updated with your selections.

  5. Type your question or concern, providing as much detail as you can.

  6. Complete any other requested information.

  7. To send yourself a copy of the email, select the Send a copy to my email address check box.

  8. Click the Send button.

    Your email is sent. eBay will usually respond in about 24 to 48 hours.

You can also contact Customer Support in the following ways.

  • Use the "Email Us” link – This link is located at the bottom of most Help pages. Use it to send us an email when you have a question about the topic on that Help page.

  • Use the “Contact Us” link – This link is located on the left side of any page in the Help system. Clicking it will take you to a page where you can choose the topic of your email. Choosing a topic helps us direct your inquiry to the representatives who can assist you quickly and accurately

  • Use the “Live Help” link – This link frequently appears on prominent eBay pages, such as the Homepage and Sell Your Item form. Clicking it will connect you to a special private chat room, where you can ask an eBay representative your question—live!

When contacting Customer Support

When contacting Customer Support, keep in mind the following:

  • The more details you provide, the better. Be sure to include dates, item number, User IDs, and any steps you took before asking your question. Remember: If you have a question about a transaction, contact your bidder or seller before contacting eBay.

  • We will always respond to you as quickly as possible, usually within 24 to 48 hours. Our response time can depend on many factors including the number of other emails we received before yours, and how complex your issue is. You can be assured that we are working to answer you as soon as we can.


Contact Customer Support

If you have an additional question about this subject, email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.


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