eBay includes an online Help system that is similar to an online handbook of information, instructions, policies, and advice. eBay’s online Help system makes it easy to find the answers you need. The online Help system includes topics on most every eBay feature. In addition, there are links to eBay’s Education Centre, eBay University, Security Centre, and Answer Centre.

To get to the Help system, click the Help link at the top of an eBay page. eBay’s Help system includes the following information:

• Top questions: The most asked questions and the answers.

• Overviews: Conceptual information that contains key concepts.

• Procedures: How-to information for registering on eBay, leaving feedback, paying for an item, and more.

• Getting Started: Information especially for new eBay members to help you buy on eBay, sell on eBay, and more.

• Tips and Notes: Quick information to help you search, buy, sell, and more.

• Related Help topics: Additional information related to the topic you are reviewing.

• Customer Support links: Links to help you contact customer support at eBay.

• Search. Type keywords related to the information you want in the Search text box and click the Search Help button to get a list of Help pages.

• Browse. Start with the Top Questions and links of a Help page, or use the A-Z Help Index link.

Note: Most Help pages have navigation links on the left-side of the Help pages. The links are: A-Z Index, eBay Acronyms, eBay Glossary, and Contact Us.