|Home > Help >Payment & postage>Packing & posting items>Posting internationally>Customs and documentation|
Customs and Documentation
Customs is a government agency responsible for regulating postages entering a country. All packages being sent to and from a country must clear customs first. Merchandise exported into another country must clear customs and may incur a customs duty.
Note: Goods can be held up if your carrier does not arrange for a customs broker in advance. (Most carriers provide this service automatically).
Accurate documentation such as an invoice is required for postage anything other than letters and documents. Your postage carrier will be able assist you with appropriate documentation.
There are a number of resources to promote international trade and to help businesses of all sizes familiarise themselves with export regulations, and postage companies offer special services to businesses that regularly send goods overseas. Information about these resources can be found at:
Have a question? We can help.
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.