eBay may remove Feedback ratings and/or comments that meet the guidelines outlined below.

Feedback (ratings and comments) may be removed in the following instances:

• There is a violation of the Feedback Abuse policy.

• A member is unable to form a legally binding contract at the time the item ended or feedback was left.  

• A member provided eBay with an email address that is invalid and could not be contacted at the time of the transaction.

• A member mistakenly leaves negative or neutral feedback intended for another member, informs eBay of the error and has already placed the same feedback for the correct member.

• If a member is suspended by eBay, negative and neutral feedback left by that member is removed.  If a member is suspended within 90 days of registration, all feedback is removed.

• eBay is provided with a valid court order requesting feedback removal.

• A buyer fails to respond to the Unpaid Item process.

• A trading partner communicates inappropriately through a Resolution Centre case dialogue.

• Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.

Feedback ratings may be removed when eBay is provided with a ruling or settlement agreement from an eBay-approved certified dispute resolution service or a settlement resolving a lawsuit.