Policy overview
When a buyer wins an item or uses Buy It Now to purchase an item, they’re obligated to complete the purchase by sending full payment to the seller.
If a buyer doesn’t pay for an item within 4 days, sellers can open an unpaid item case in the Resolution Center. If the buyer still doesn't pay or reach some other agreement with the seller, eBay may record the unpaid item on the buyer's account.
When an unpaid item case closes without payment from the buyer, sellers are eligible to receive a final value fee credit to their eBay seller account. Also, if they relist the item and it sells the second time, eBay may refund the insertion fee for the relisting. Learn more about how the free relist policy works.
Note: Excessive unpaid items may result in actions taken on the buyer's account, including limits on account privileges or suspension of the account.
Examples of policy violations
If you've placed a winning bid or clicked the Buy It Now button on a listing, you've committed to purchasing and paying for that item. Not making that payment, even if you've changed your mind about wanting the item, violates the unpaid item policy. Here are some examples:
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Jay looks for a grill on eBay and places a bid. After winning the item, he realizes that posting the item will cost more than he's willing to spend. He decides not to send payment and simply ignore the invoices that he receives.
Sarah is new to eBay and is just browsing. Excited by all the great deals she's finding, she starts placing bids and using Buy It Now on every item that catches her eye. She doesn’t realize that she’s just purchased many of those items and is obligated to pay for them. If she chooses not to pay for the items, she's in violation of eBay’s unpaid item policy.
Colin is looking for a new boat. He finds many models that he'd be very happy with and places a bid on 3 boats in hopes that he’ll be the high bidder on one of the listings and win a boat. Colin ends up winning 2 boats and pays for the one that he really likes. By not paying for the second boat, Colin is violating the unpaid item policy.
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False reports
Sellers who falsely report unpaid items may:
Have all credits for the time period in question reversed
Lose the ability to use the final value fee credits for the time period in question
Lose the ability to use the final value fee credit system for a period of time
Unpaid items and suspensions
Buyers who don't pay may have unpaid items recorded on their accounts.
Unpaid items are separate from Feedback, and don't affect a user's Feedback score or Feedback Profile.
Unpaid items will automatically be assigned to the buyer's account when the seller receives a final value fee credit.
Buyers have the option of appealing an unpaid item if they believe it was undeserved.
For transactions involving an unpaid item, Feedback left by a buyer may be removed when:
The buyer didn't pay or respond to the unpaid item process.
The buyer's communication in the Resolution Center undermines the purpose of the unpaid item process and the eBay Feedback system.
Why does eBay have this policy When a buyer doesn't pay for an item they've won or purchased, it costs the seller time and money, and holds up inventory. The unpaid item policy helps create a safer and more successful place to buy and sell.
Must use Buy It Now and PayPal.
