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Selecting buyer requirements

What are buyer requirements?

You can block buyers from bidding on or purchasing your items by specifying buyer requirements. You can block buyers who:

  • Don't have a PayPal account

  • Have unpaid items recorded on their account

  • Have a primary shipping address in countries you don't want to ship to

  • Have reportedly violated eBay policies

  • Have a Feedback score lower than the number you specify

  • Are currently winning or have bought '1-100' of your items in the last 10 days (you can specify the number)

You can also block buyers based on their user ID by creating a blocked list.

Think carefully before blocking buyers. While selecting buyer requirements may reduce your exposure to buyers who could make transactions difficult, it will also reduce the number of potential buyers you'll have for your items.

Specifying buyer requirements for all listings

To select buyer requirements for all your listings:
  1. Go to My eBay.

  2. Click the Account tab, and then click Site Preferences in the left navigation.

  3. In the Selling Preferences section, scroll to Buyer requirements, and then click the Show link.

  4. Click the Edit link.

  5. On the Buyer Requirements page, select your requirements.

  6. Click the Submit button to save your requirements.

Note: You can choose not to allow blocked buyers to contact you. Blocked buyers will still be able to contact you about existing transactions, unless you add them to your blocked list.

To block buyers in countries you don't want to ship to:
  1. Go to My eBay.

  2. Click the Account tab, and then click Site Preferences in the left navigation.

  3. In the Selling Preferences section, scroll to Shipping preferences, and then click the Show link.

  4. Click Exclude shipping locations from your listings.

  5. Select one or more continents to exclude all countries on those continents. Or select Show all countries and check the specific countries you don't want to ship to.

  6. All excluded countries you selected will appear on the lower section of the page.

  7. You can select to apply these exclusions to all current live listings on a global level.

  8. Click the Apply button to save your requirements.

The requirements you select will be applied to your current and future listings and can be disabled at any time.

Exceptions
In some cases, your requirements won’t apply to current listings. You’ll need to revise the listing individually to enable your requirements if:

  • You created the listing with a template that specified different buyer requirements.

  • You revised a listing via Turbo Lister but didn’t sync the item with your settings in My eBay first.

  • You want to create an exclusion list for countries you don't ship to for a single listing.

Relisting your item
If you relist your item, it will use the buyer requirements you most recently specified.

Specifying buyer requirements for a single listing

To specify buyer requirements for a specific listing, follow these steps:

  1. In the Sell your Item form, scroll to the Other things you'd like buyers to know section.

  2. If the Buyer requirements option isn't displayed, click the Add or remove options link.

  3. In the pop-up window, select the Buyer requirements checkbox, and then click the Save button.

  4. In the Sell Your Item form, click the Add buyer requirements link.

  5. Select the checkbox next to the requirements you want, and then click the Save button.

Viewing the list of blocked buyers

To see buyers who have been blocked from bidding on or buying your items as a result of your requirements:

  1. Go to My eBay.

  2. Click the Account tab, and then click Site Preferences in the left navigation.

  3. Scroll to the Selling Preferences section and click the Show button next to Buyer requirements.

  4. Click the Buyer Requirements Activity Log link.

A table is displayed showing users who have been blocked over the past 60 days as a result of the buyer requirements you've selected. Also displayed are the date the member was blocked and the buyer requirement that caused the block.

This information helps you understand how your selected buyer requirements are impacting your business. For example, you might choose to block buyers in countries to which you don't post, but find that a significant number of users from a particular country are interested in your items. You can decide to begin posting to that country and lift that buyer requirement to capitalize on their interest in your items.

Creating an exemption list

If you've already set up buyer blocks, you can allow specific eBay members to bid on or purchase your items regardless of any requirements by adding them to your buyer requirements exemption list. Use one of the following methods to exempt buyers:

Exempting buyers using the buyer requirements exemption list
  1. Enter the user IDs of the eBay members you want to exempt from buyer requirements.

  2. Click the Submit button.

Exempting buyers using the buyer requirements activity log:
  1. Go to My eBay.

  2. Click the Account tab, and then click the Site Preferences link in the left navigation.

  3. In the Selling Preferences section, scroll to Buyer requirements, and then click the Show link.

  4. Click the Buyer Requirements Activity Log link.

  5. Select the checkbox next to the eBay members you want to exempt.

  6. Click the Exempt from Buyer Requirements button at the bottom of the page.

Note: You'll sometimes see an asterisk (*) in place of a user ID in the buyer requirements activity log because we can't disclose certain user IDs in accordance with our Privacy Policy and User Agreement. In this case, you'll be unable to add those members to your buyer requirements exemption list.

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