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Canceling a transaction
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If you've sold an item but can't go through with the sale, you can cancel the transaction in our Resolution Centre and if you incurred a Final Value Fee, you may receive a credit for it.
Possible reasons for canceling the transaction are that the item is no longer available or in good condition, you sold it to someone else, or there's some other reason you can't complete the sale.
Note: When you cancel a transaction, there’s no action against the buyer. If your buyer didn't pay you, see What to do when your buyer doesn't pay (unpaid item process).
1. Talk to the buyer.
To receive a credit on your Final Value Fee, you'll need the buyer to agree to cancel the transaction. Contact your buyer and ask him or her to agree to cancel the transaction and let them know they'll be getting a note from eBay to start the process. Here are some tips for communicating with your buyer.
2. Cancel the transaction in our Resolution Centre.
Timing is important
Opening your case
Timeline: Up to 45 days after the sale
You need to open your case at the same eBay country site as where you sold the item.
To get to the Resolution Centre, click here or click Resolution Centre at the bottom of most eBay pages. You can also get to the Resolution Centre from your listing in My eBay, and your item number will be filled in on the form for you:
You can now view or end your case at any time in our Resolution Centre.
3. We contact the buyer and they respond.
The buyer either agrees to or rejects canceling the transaction.
If the buyer doesn't respond within seven days, you can close the case and you'll receive your Final Value Fee credit.
4. Close the case
Timeline: Up to 60 days from the date of purchase.
Note: If you close the case, or the 60 days expires and we close it, you can’t reopen it and you can’t open another case for this purchase.
To close the case:
When your case is closed
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