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Final Value Fee Credits

Final value fees are refundable under certain circumstances which are outlined below. Insertion Fees are non-refundable, even when the item receives no bids or when the reserve is not met. Feature fees for listing options such as Featured, Category Featured, or Bold are non-refundable.

Credit Type

Reason for Credit

Full Credit

  • Winning bidder did not respond after you attempted to contact them (please allow at least seven days for them to respond).

  • Winning bidder "backed out" and didn't buy the item.

  • Winning bidder's cheque bounced or they placed a stop payment on it.

  • Winning bidder returned the item and you issued a refund.

  • Winning bidder could not buy the item due to family or financial emergency.

  • Winning bidder claimed the terms were unacceptable.

Partial Credit

  • Sale price was actually lower than the highest bid.

  • Winning bidder backed out. You sold the item to a lower bidder at a lower price.

  • One or more of your Multiple Item Auction bidders backed out of the sale.

Here's how to request a Final Value Fee credit:

  1. Wait at least seven (7) working days for a bidder to respond to your attempts to contact him or her.

  2. Complete the Unpaid Items within 45 days of the end of your listing. eBay is unable to process credit requests received more than 45 days after the end of a listing.

  3. Try to work with the winning bidder for at least 10 days to resolve the issue.

  4. Once the 10 days have passed, fill out the Final Value Fee Credit Request Form (this must be done within 45 days of the end of your listing).

  5. eBay will generally apply credits to your account within 7-10 working days.

    • If we have any questions about your Final Value Fee credit request, we will contact you.

    • Please be sure your credit claim is accurate and valid. Sellers who file false claims will be suspended.

    • Information provided in your credit request will be used to identify Non-Paying Bidders, that is, bidders who win listings but don't follow through with the sale. For more details, review
      eBay's Unpaid Items Process.

    • If you relist the item, you may qualify for a refund on the relisted item's Insertion Fee. Learn more.

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