Invoices are monthly statements of your seller’s account. They summarise your account activity, show you the total amount due, and provide details so you can see the payments, fees, and credits that were applied to your account.
Viewing or printing an invoice
We generate an invoice for you once a month if you have more than SG$1.00 in balance due or if any payments, adjustments, or credits were applied to your account since your last invoice. When your invoice is available for viewing, we’ll notify you by email (either at the beginning of the month or on the 16th, depending on your billing cycle). This email will include your amount due. If the amount due is greater than SG$1.00, the balance is automatically deducted from the automatic payment method you have on file.
To view a printable version of any invoice from the last 18 months:Go to My eBay and click the Account tab.
Under My Seller Account Summary, click the “View invoices” link.
From the “View invoices” pull-down menu, choose the invoice you want to display.
What if I don’t see an invoice for a particular month?
If your account had a balance due of less than $1.00 and no payments, adjustments, or credits were applied, an invoice won’t be generated. However, you can view or download your account activity for the previous four months by going to the Accounts tab of My eBay. Learn more.
Credits on your account
If you don’t want to apply your credits to your payment, you can change your seller billing preferences in My eBay. With this change, any credits applied to your account after we create an invoice will apply to next month's invoice amount. This setting does not affect payments, which will always apply to your payment deduction amount.
Downloading invoices
You can download invoices one at a time or schedule an automatic monthly download.
Downloading an invoice
When you download a single invoice, you can choose whether to download the invoice data as an HTML file or comma-separated values (CSV) file. Many applications can open CSV files, making this a useful format for saving invoice data.
To download a single invoice:Go to My eBay and click the Account tab.
Display the invoice by clicking the “View invoices” link and choosing the invoice from the pull-down menu that appears.
Click the “Download” link in the upper right corner of the invoice.
Select whether you want to download the invoice data in HTML or CSV format. If you select CSV, you can choose whether to download an invoice details file, invoice summary file, or both.
Click the Download button.
Note: If your invoice is large, it might take some time to download. In that case, we’ll email you when it’s ready. When the file is ready, go to My eBay, click the Account tab, and locate the file in the Download Files section.
Scheduling an automatic monthly download
We can create a CSV file of your invoice once a month, typically one to two days after your invoice is generated. Each CSV file includes both your invoice summary and details.
To schedule a monthly download:Go to My eBay and click the Account tab.
Display any invoice by clicking the “View invoices” link and choosing the invoice from the pull-down menu that appears.
Click the “Download” link in the upper right corner of the invoice.
Under Automatic Invoice Download, select the option for “Automatically generate CSV downloads of my monthly invoices.”
Click the Download button.
To save or open a downloaded invoice:Go to My eBay and click the Account tab.
In the Download Files section, choose the file you want to save or open.
What’s in your invoice
At the top of the invoice, you’ll see the invoice date and other information about your account. Depending on when you created your seller’s account, the invoice date is either the 15th of the month or the last day of the month.
Below your account information, we summarise your account activity for the month, displaying:
Total amount from your last invoice
Summary of payments and credits applied during the current billing cycle
Summary of new fees applied during the current billing cycle
The Invoice Detail section shows you the individual payments, credits, refunds, and new fees that make up the amount due. Here are the sections that can appear in your invoice:
Invoice Detail section Payment & Refunds |
Payments you made or refunds issued by us, such as a refund for overpayment. | Transaction Fee Credits |
Credits for specific items that you listed or sold, such as Final Value Fee credits, Insertion Fee promotional credits, or Store Referral credits. | Miscellaneous Credits |
Any miscellaneous credits you received. | Transaction Fees |
Item fees, such Insertion, Final Value, and listing upgrade fees.
When a promotion reduces the price of a fee, we display the fee’s reduced price. Discounts that are calculated at the time of invoicing, such as the PowerSeller discount, appear as a separate line item. | Monthly & One-Time Fees |
Fees for monthly subscriptions or other fees that are applied once a month, including eBay Store subscriptions, seller tool subscriptions, late fees, and declined payment fees.
When a promotion reduces the price of a fee, we display the fee’s reduced price. |
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Depending on your account activity for the month, you might not see all of these sections in your invoice. For example, if you don’t have any subscriptions or other monthly charges, you won’t see the Monthly & One-Time Fees section.
Why the amount due can differ from the amount charged
Sometimes, there can be a slight difference between the amount due shown on your invoice and the amount that’s charged to your payment method on file. That’s because there’s a lapse of a few days between the time your invoice is calculated and the time the payment is processed. During this time, we apply recent credits to your account, such as payments and item-based credits, but we don’t include any new charges. Those new charges will appear in your next billing cycle.
Also, your account balance can appear to be off by one or a few cents when compared to a manual calculation of your invoice line items. This is because we round off Final Value fees, which sometimes contain a fraction of a cent. Learn more about how Final Value fees are calculated.
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