In the world of PowerSellers, timing is everything. By properly categorising your inquiry, you enable our PowerSeller Support team to provide faster and more personalised service to meet your needs and get you back to selling.

Below are some common questions our PowerSellers have:

• Learn more about paying for selling fees on your account.

• Learn more about ending your listing early.

• Learn more about eBay listing tools.

• Learn how to monitor your account to achieve higher success and earn seller discounts.

Do contact us for other enquiries. Please note that PowerSellers receive priority General email support 24 hours a day, seven days a week, while most Trust and Security questions (listed below) will be answered within 36 hours.

• To request removal of a feedback, contact us.

• Report a listing violation.

• If your listing was ended, contact us.

• To report other Trust & Security issues, contact us.

• To ask a general question or a billing question, contact us.

An important tip for members who use Auto-responders or Out of Office Assistants:
Auto-responders can be a very useful tool for busy sellers, allowing you to answer many of the generic questions you receive day after day. However, did you know that many email packages give you the ability to exclude certain email addresses when using the auto-responder functionality?

By excluding @ebay.com email addresses, it allows eBay to better serve you by eliminating unnecessary email from your account. If you have not done so, please modify your auto-responder to exclude @ebay.com email addresses.