Feedback

Whenever leaving Feedback, use caution and good judgment. You are responsible for the comments that you make, and you can't change, edit or remove comments you've left about others. The rating and comment you leave become a permanent part of the other member's reputation on eBay.

Feedback comments and ratings are valuable indicators of a member's reputation as a buyer or seller on eBay.

The Feedback system is intended to inform other members about your satisfaction with the transaction. Members should not use Feedback as the first method of communicating with a trading partner. Our research shows that 82% of new buyers who try to work out an issue before leaving negative Feedback successfully resolve the issue without leaving negative Feedback.

Each member must decide how best to manage their reputation. eBay's internal research has shown that sellers who leave Feedback upon payment receive a higher percentage of Feedback compared to those who wait for the buyer to leave Feedback first as confirmation that they are satisfied. Other sellers use automated tools to leave Feedback and wait until Feedback has been left to leave a comment. Regardless of who leaves Feedback first, eBay encourages both members to always leave appropriate Feedback.

Members may not edit or remove Feedback comments once they have left it. Ratings may be removed by eBay if a buyer doesn't participate in the Unpaid Item Process. eBay will remove Feedback ratings and comments in rare instances. Comments that contain personal information, vulgarity, links or comments left by members with false contact information or who have registered a second account after being suspended are all eligible for removal. eBay will also remove Feedback if it is provided with a valid court order finding that the disputed feedback is slanderous, libellous, defamatory or otherwise illegal.

One of the most important aspects of the Feedback system is its ability to help members make safe trading decisions. In order to maintain a credible system, each user may only affect another member's Feedback score by +1, 0 or -1 once a week. This rule helps keep the feedback system fair. It prevents two people from working together to dramatically increase their feedback score, giving the appearance that their trading history was stronger than it actually is.

Whenever two members are involved in a transaction, both members may leave a Feedback rating and comment, and either a reply or a follow-up comment.