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Postage CentrePostage Basics

	When thinking about getting your items to your buyers, here are the basics you need to know about:
	Postage Costs Delivery Speed Communicating Postage Costs in Listings Managing Buyers Expectations Packing & Labels Timely Posting of Parcel Register or Not?

Postage Costs

Choice of a postal service depends on its charges for postage, its reputation, its speed of delivery and any extra services it might provide. It's now easy to calculate postage costs with online postage calculators available on the websites of the different postage providers. Invest in a good weighing scale to know the weight of package you will be posting out.


	In Singapore we have SingPost as our national public postal service.

		Singapore Post Pte Ltd Tel: 1605 or 1800-222-5777 Fax: 6225-2053 www.singpost.com.sg


The major courier services available are:
DHL International	1800-285-8888
Federal Express	1800-743-2626
Hanjin Shipping	6336 1212
TNT Express Worldwide	1800-214-1111
United Parcel Services (UPS)	1800-738-3388

	Delivery Speed
	Some buyers might want their item fast while some don't mind waiting. Offer various postage options to cater to different requirements and budgets. Local postage services usually have Express, Fast or Normal deliveries. When delivering worldwide, give buyers the choice of Express Air, Normal Air or Surface mail.
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Communicating Postage Costs in Listings

Buyers need to know postage costs upfront as it affects the total sale value of the item they want to buy. By clearly reflecting postage costs in your listings you minimise time spent answering email enquiries and enable buyers to purchase wisely.

TIP: Did you know you rank higher in Best Match searches when you offer free or low postage? Plus, on many eBay sites, buyers can now also sort results by Price+Postage.

	Managing Buyers Expectations
	Buyers have varying expectations on how speedy their items arrive and how much they should pay for postage. Communicating costs and expected delivery times upfront is always good business sense as it puts buyers at ease and shows them you care.
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Packing & Labels

Pack items with care, especially if they are high value or fragile. Some easy things you can do:

Include cushioning such as bubble packs or Styrofoam peanuts so items don't break in transit.
Waterproof items by sealing them in plastic.
Extra insurance can be discussed with buyers.

TIP: Including a Thank You note is a nice personal touch.
Buyers would appreciate it and be more likely to shop with you again!

	Timely Posting of Parcels
	Don't dawdle in your trips to the Post Office. It's all part of maintaining Buyer Satisfaction. To save time, door-to-door pick up can be arranged with your postal service.
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	Register or Not?
	Accidents happen, and parcels might get lost in transit. Let's cover our bases by paying extra for Registered Postage, especially if item is of high value or fragile. It is all about peace of mind.
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