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| Resource Hub |
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| Postage Checklist (Use where appropriate) |
| Good communication starts with detailed information within your listings about your sale item, including postage, delivery costs and schedules. The types of postage options you can offer will give your buyers flexibility to choose their preference. Some postage options and conditions are: |
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Standard Postage Costs |
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Options of Postal Method (eg. Surface or Air) |
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Postage Despatch Times |
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Options of Postage Speed (eg. Priority or Normal) |
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Options of Postal/Courier Companies and their corresponding Costs |
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Return Policy, Replacement Policy |
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Combined Postage |
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Registered Postage/Postage with Insurance |
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Postage Discounts/Free Postage/Flat Fee Postage |
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Customs/Taxes/Duties |
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| Always clarify with your Buyer when in doubt over anything. Communication is key to achieving great Detailed Seller Ratings (DSRs), and good Buyer Experience. |
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| Tips for Communicating about Postage |
Set realistic expectations
For example, give time allowance for customs clearance, etc. |
Itemise postage costs
As all the costs in the checklist above can add up to quite a sum, it's important to allow your buyers to see how the costs break down. |
Create an FAQ
This saves time on your end in addressing common questions buyers might have. |
Notify Buyers when you mail an item
Email your buyers when your parcel has been despatched so they are aware and assured of their delivery. |
Explain business hours
Selling internationally means operating in different time zones. Letting your buyers know your business and customer service hours would allow them to adjust their expectations accordingly. |
Follow up
A simple courtesy note after expected delivery shows great service. |
Always be courteous and professional
Let's face it, there will be problems. Resolve the problems as calmly and politely as you can, especially when we know the buyer is always right! Above all else, show that you care. |
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Must use Buy It Now and PayPal.
