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| Customs |
| Customs is a government agency responsible for regulating packages entering a country. All packages have to pass through customs of the country you are delivering to. Specific documentation is required in order to clear customs. |
Avoid the hassle and additional costs of returned items caused by customs clearance issues:
- Attach relevant customs forms on the outside of your package
- Clearly state the contents, value and purpose of your package
- When declaring the value of an item, list its closing price. Exclude postage and handling charges.
- Generally you shouldn't list your item as a gift. It's illegal to misrepresent items to avoid customs fees.
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| Visit the World Customs Organisation Web site for more information about specific customs regulations of various countries. |
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| Taxes and Duties |
| Duties and taxes may be charged on certain items and vary by country. Some countries charge Value Added Tax (VAT) or Goods and Services Tax (GST), on top of applicable duties. |
| Usually, buyers are responsible for knowing how much they'll be charged in taxes and duties, and bear the additional costs. However, you can help customers by mentioning relevant cost estimates in your listings. |
| Here are some resources to find out more about the taxes and duties of different countries:
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TIP: Some European countries have especially high tax and duties, and if it is not cost efficient, consider excluding delivery to certain countries. |
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