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Changing your account information


You can manage your account information from My eBay. To go to My eBay, click My eBay at the top of most eBay pages.

Change your personal information

You can change your personal information, including your user ID, email address, password, secret question, phone number, PIN, and About Me page from the Personal Information section of My eBay.

To change your personal information:
  1. Go to My eBay > Account.

  2. Click Personal Information.

  3. Click the Edit link next to the information you want to update.

Tips

  • Don't use a fax or pager number as your telephone number.

  • If you change your email address, you'll need access to the updated email address to complete the process. The new address takes effect immediately.

  • Email addresses that automatically forward to another email address may cause emails from us to be blocked or sent to your junk mail folder.

Change your address

You can change your registration, payment, or primary shipping address from the Addresses section of My eBay.

To change your addresses:
  1. Go to My eBay > Account.

  2. Click Addresses.

  3. Click the Change link next to the address you want to update.

Note: If you need to change your name or country in your registration address, you'll be prompted to contact eBay Customer Support for assistance. We need to make sure that any changes comply with the eBay User Agreement, which states that accounts can't be transferred without eBay's consent.

You can change your email address from the Personal Information section of My eBay.

To change your email address:
  1. Go to My eBay> Account.

  2. Click Personal Information.

  3. Next to Registered email address, click Edit.

Change your communication preferences

You can change which notifications you receive and how often you receive them from the Communication Preferences section of My eBay.

To change your communication preferences:
  1. Go to My eBay > Account .

  2. Click Communication Preferences.

  3. Click the Show All link at the top of the page to see your current settings and change your preferences.

Manage your PayPal account

You can view and update your PayPal account information on the PayPal Account section of My eBay.

To view and update your PayPal account information:
  1. Go to My eBay > Account.

  2. ClickPayPal Account. Learn how to link your PayPal and eBay accounts.

If you have a PayPal question, please contact PayPal Customer Service.

Manage your seller account

You can check your balance, change your automatic payment method, make a one-time payment, and more from the Seller Account section of My eBay.

To view and update your seller account information:
  1. Go to My eBay.

  2. Click the Account tab.

Manage your subscriptions

You can subscribe to any of eBay’s advanced selling tools, including Selling Manager and Sales Reports from the Subscriptions section of My eBay.

To manage your subscriptions:
  1. Go to My eBay > Account .

  2. Click Subscriptions.

Create a PIN

How do I create a PIN?

You can create a telephone PIN in My eBay.

To change or create a telephone PIN:
  1. Go to My eBay > Account.

  2. Click Personal Information.

  3. Next to Telephone PIN, click the Create or Edit link and make your changes.

Retrieve passwords

If you forgot your password, here's how to reset it.

If you forgot your user ID, try signing in with the email address associated with your account.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

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