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New to eBay – Getting Started

Welcome to eBay. eBay is the world's largest online community of buyers and sellers! It's your place to buy what you want, sell what you have, and make a few friends while you're at it.

If you're new to eBay, you’ll find it helpful to learn about the following:

Step 1: Register on eBay

The first step for buying and selling on eBay is to register as an eBay member. Registering on eBay is easy and free. To learn more about registering, see:

Step 2: Review information for new users

After you’ve registered as a new user, it’s helpful to review some information about eBay.

Key concepts about eBay
The following key points will help you understand a little bit more about how eBay operates:

  • When you buy an item on eBay, you are buying from another eBay member, who is the seller. You are not buying from eBay. For more key concepts on buying, see Buying – Overview.

  • eBay is an agent for bringing together buyers and sellers. eBay does not buy or sell anything directly.

  • To ensure that eBay provides a safe and fair trading environment for all eBay members, eBay has a User Agreement, which you agree to when you register, and rules and policies for everyone. When necessary, eBay will step in to enforce the agreement, rules, and policies and to prevent fraud.

  • To help keep you safe when buying and selling, eBay includes tools such as feedback, a valuable indicator of your reputation for buying and selling on eBay.In the event that your transactions did not go as planned, eBay includes a Security Centre for helping you resolve a dispute and eBay Customer Support for additional assistance. Additionally, if eligible eBay transactions are paid through PayPal Buyer Protection Programme and Seller Protection Policy  on eBay can help protect you in case something goes wrong.

  • In the event that your transactions did not go as planned, eBay includes a Security Centre for helping you resolve a dispute and eBay Customer Support for additional assistance. Additionally, if eligible eBay transactions are paid through PayPal, PayPal Buyer Protection Programme and Seller Protection Policy on eBay can help protect you in case something goes wrong.

  • Make sure to keep your email address current. Having a current, working email is especially important on eBay because email is used to notify you when you've won an item and to find out postage and payment options from other buyers and sellers. Learn how to update your email address.

  • Be careful of deceptive or spoof emails that claim to be sent by well-known companies—including eBay—and that ask you to reply with personal information, such as you credit card number or account password. Learn how to spot a spoof email and what to do about it.

  • eBay’s Community is made up of its large membership of buyers and sellers, as well as eBay staff. Being involved on the eBay site makes you a part of the eBay Community too – welcome! There are many Community resources available to you, including member-to-member forums, eBay news resources and more. Learn more about the eBay Community.

  • eBay includes thousands and thousands of items in a worldwide marketplace, and this can sometimes feel overwhelming to a new user. To help ease you into trading on eBay, after you register, go to My eBay, where you can track and manage your eBay buying, selling, messaging, account information, preferences, and more from a single, secure location. (Learn more about My eBay.)

Step 3: Learn how to find and buy Items

Once you’ve registered and reviewed some key information about eBay, it’s time to learn how to find the items you want to buy and how to buy them. See Buying – Getting Started.

Step 4: Learn how to sell Items (optional)

Are you ready to start selling? You’ll need to provide some additional information. To review an overview of selling, see Selling – Overview. To become a seller on eBay, see Creating a Seller’s Account.

Ready to get started?
Register Now!
Visit the Education Centre to find out more about buying and selling on eBay.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.