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How can I update my account information?

To update your account information in My eBay:
  1. Click My eBay at the top of most eBay pages.

  2. Click the Account tab.

  3. Click one of the links on the left to update your account information.

Click this link

To change this

Personal Information

  • Account type

  • User ID

  • Password

  • Telephone PIN

  • Secret question

  • About Me page

  • Registered email address

  • Registered name and address

  • Instant Messenger IM alert provider

  • Automatic payment method

  • Backup payment method

  • Reimbursement payment method

  • eBay Giving Works donation payment method


View the address you used to register on eBay, your payment and purchase pickup address, your primary shipping address, and your primary return address.

Note: If you need to change your name or country in your registration address, you'll be prompted to contact eBay Customer Support for assistance. We need to make sure that any changes comply with the eBay User Agreement, which states that accounts can't be transferred without eBay's consent.

Communication Preferences

Choose how and when eBay notifies you about your buying and selling activity.

Site Preferences

See options for buying and selling on eBay, including payment methods you'll accept from buyers.

Manage communications with buyers

Review the emails that eBay sends to your buyers on your behalf.

Seller Dashboard

Get information about your eBay sales and performance.


See items awaiting Feedback and recent Feedback you've received.

PayPal Account

See your PayPal account information. Account

Access information about your account.

Seller Account

View your amount due and payment methods for seller fees.

Donation Account

See your Giving Works sales history.


Manage your subscriptions to and selling tools.

Resolution Center

Open a case or see open cases in the Resolution Center.

To change your credit card information:
  1. Click My eBay at the top of most eBay pages.

  2. Click the Account tab.

  3. In the Personal Information section, click the automatic payment method link.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.