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Choosing items confidently

Here are some tips to help you buy with confidence.

Understand the item and the seller
  • Read the item description carefully. 

  • Compare the item to similar items. 

  • Look at the item's condition in pictures and the item description. Be realistic about used or older items.

  • Read the details about postage and payment options. 

  • Be careful if an item is listed very far below the manufacturer's suggested retail price, or if the listing has a significantly delayed postage time. 

  • Check the item is legal and allowed according to our rules for listing.

  • Look at the seller's Feedback.

  • Read the seller's answers to questions about their item and terms of sale. To ask the seller a question, go to the listing and click the Ask a question link.

  • Look at the seller's policies on postage, payments, and returns.

  • View the seller's other items.

  • Here's more about knowing your seller.

Confirm authenticity
  • When buying collectibles, be sure that the item is authentic. You can get advice about items like sports memorabilia, coins, stamps, and jewellery from experts such as third-party authentication services

  • Some item listings may contain certification information.  

Consider escrow for high-priced items
  • Popular higher-priced items (such as computers, jewellery, and electronics) can be a high fraud risk. You might consider using a reputable escrow service.

Know the details for overseas transactions
  • Other countries may have different rules than yours.  

  • Allow additional time to receive your item.

  • Here's more about buying globally.

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

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