Search the Help pages (Does not search for items or products) Search Help Pagestips

How do I contact a seller?

If you have questions about an item, you can get answers directly from the listing:

  1. Click the Ask a question link in the listing.

  2. On the Find Answers page, choose the topic that best fits your question, and look for your question in any Q&A that appears.

  3. If you can't find your question, under Did you find your answer?, select No, I want to contact the seller, and then click the Continue button.

  4. On the Contact Seller page, enter your question in the space provided. Depending on the topic you selected in Step 2, you may be asked for additional information related to your question.

  5. Enter the verification code for security purposes, and then click the Send button.

Note: Not all sellers accept questions before you buy an item, but all sellers will accept questions after you've bought an item. 

After you've won an item, we'll also send you an email with the seller's email address.

If you've tried contacting the seller by email but haven't received a response, you can request the seller's phone number and call them.

Note: Buyers can only obtain a seller's contact information if they bid on or buy one of the seller's items. Sellers can only obtain the contact information of bidders or buyers on their listings. 

Contact Customer Service

If you have an additional question about this subject, email us at Customer Service.
If you would like to ask a question on another subject, please use the Contact Us page.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.