In certain circumstances, members can lose Feedback privileges. if a buyer doesn't pay for an item, a seller might open an unpaid item case in the Resolution Center. If an unpaid item is recorded on the buyer's account, any negative or neutral Feedback left by that buyer for that transaction is removed. If the buyer didn't leave Feedback yet, they won't be able to once the unpaid item is recorded.
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Resolving transaction problems in the Resolution Center
What's an unpaid item?
Appealing unpaid items
What to do when a buyer doesn’t pay (unpaid item process)