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How can I contact PayPal Customer Support?

You can find most of the answers to your PayPal questions by using PayPal’s Help Center. If you don't find your answer at the Help Center, contact PayPal customer support.

If you require additional assistance beyond what you are able to find in PayPal’s Help Center, you can contact PayPal customer support.

The following table will help you determine who to contact for various issues:


Check eBay's Help pages or contact eBay customer support

Contact PayPal customer support

Contact your transaction partner

How to pay for a specific transaction



Problems with a PayPal payment you sent (or are trying to send)



Problems with a PayPal payment you received (or are trying to receive)



Questions about paying eBay fees



Problems with an item you purchased on eBay and paid for using PayPal*

*Please contact your seller first and try to resolve the problem before opening a case in the PayPal Resolution Centre.

Contact us

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.