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Handling problems with your buyers
If you ever have a problem selling on eBay, we want to know about it. By letting us know what's happened, you help us work to prevent buyers from doing the same thing again.
If you have a problem with a buyer:
We take your reports seriously. Buyers who violate our buying practices policy may receive warnings, restrictions, and suspensions. We may also remove their Feedback comments, Feedback scores, and detailed seller ratings, when appropriate.
Handling and avoiding problems with buyers
Here's some additional information about problems you can report, and tips for handling and avoiding them.
You can control who you do business with by setting requirements for buyers, cancelling bids, and blocking bidders. Learn more about managing bidders and buyers.
A buyer asks you to do something that that falls outside applicable law, requirements and the conditions stated clearly in your listing.
A buyer includes your phone number, address, or profane language in a Feedback comment, or attempts to damage your Feedback score or detailed seller ratings (DSRs).
You're trying to resolve a problem with a buyer using our Resolution Center and the buyer is abusing the process.
A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault. For example:
And if you've opted into eBay managed returns:
You can report these transaction problems or safety concerns using our reporting tool, or by clicking the Report link on the relevant policy page. Learn more about resolving selling problems and buying practices we don't allow.
A buyer is bidding on your item just to disrupt your listings or leave you negative Feedback.
A buyer is spamming you, making threats, or using abusive language.
A buyer is misusing the bid retraction option.
A buyer paid or attempted to pay with fraudulent funds or is asking to send an overpayment and have you reimburse them.
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