eBay Stores Subscription Terms of Service

These terms of service (the “Terms of Service”) describe the terms pursuant to which eBay offers you access to our eBay Stores service, and all related services, applications and tools (together the “Service”). You are contracting with an eBay company (individually and collectively referred to as “eBay,” “we,” or “us”) determined by your country of residence. For example and as stated in the User Agreement, if you reside in Singapore, you are contracting with eBay Marketplaces GmbH. By signing up for an eBay Store, you agree to all terms in this Terms of Service.

These Terms of Service are effective as of October 20, 2023. To view the previous Terms of Service, click here.

Your use of these Services are subject to our User Agreement and all applicable rules and policies on the eBay site (including any selling limits, rules for sellers and pricing and promotions terms). All existing selling limits on your account (as well as category and item limits) may prevent you from creating the maximum number of listings associated with your particular eBay Store subscription.

As used in these Terms of Service the following definitions shall apply:

1. Calendar month means the first day of the month through the last day of the month.
2. Billing cycle shall mean the approximate 30-day period during which a seller may accrue fees, discounts, refunds or credits. A billing cycle may begin at the beginning of the month, or in the middle of the month. If you are a seller that pays fees by monthly invoice, your billing cycle is the same 30-day period in your invoice (e.g. 1 April through to 30 April, or 16 April through to 15 May).
3. Subscription Start Date shall mean the date you sign up for your Store subscription. You may start a subscription at any time.
4. Mandatory Subscription Period means the period between the Subscription Start Date and the end of the first full calendar month of your current subscription.

1. eBay Store packages

To open an eBay Store, you must choose a Store subscription package. The following store (“Store”) subscription packages are available:

• Basic Store

eBay Store subscription packages include access to various marketing tools such as Promotions Manager or Promoted listings, which may have additional terms and conditions that you must agree to when you start using the tool.

NOTE: Your use of these Services is subject to our User Agreement and all applicable terms or policies on the eBay site (including any selling limits, listing policies and the Payment Terms of Use). Selling limits on your account (as well as category and item limits) may prevent you from creating the maximum number of listings associated with your particular eBay Store subscription.

As used in these Terms of Service:

1. “calendar month” shall mean the first day of the month through the last day of the month.
2. “billing cycle” shall mean the approximate 30-day period during which a seller may accrue fees, discounts, refunds or credits. A billing cycle shall begin on the first day of the month and end on the last day of the same month. If you are a seller that pays fees by monthly invoice, your billing cycle is the same 30-day period included in your invoice (e.g., April 1 through April 30).
3. “Subscription Start Date” shall mean the date that you sign up for your Store subscription. You may start a subscription at any time.
4. “Mandatory Subscription Period” shall mean the period between the Subscription Start Date and the end of the first full calendar month of your current subscription.

2. Stores subscriptions

The term of a Store subscription is monthly.

A subscription term will start the first day of the first full calendar month falling after your Subscription Start Date. A monthly Store subscription renews for continuous, one-month periods spanning the first day of the calendar month to the last day of the calendar month. The period spanning the first day of the first full calendar month falling after your Subscription Start Date through the last day of the one-month period included in your subscription is the “Subscription Term.”

All Store subscriptions renew automatically, unless cancelled or modified under these Terms of Service.

3. Fees for Stores Subscriptions

By registering for an eBay Store, you agree to pay all applicable fees for eBay Store subscribers (“eBay Store Fees”) stated on our Store selling fees page, as may be updated from time to time.

Store subscription fees

eBay Store Fees include, but are not limited to, recurring subscription fees (“Store Subscription Fee”). You will pay a Store Subscription Fee each month of a current subscription. The Store Subscription Fee will be charged at the beginning of your billing cycle. Upon renewal of your subscription, the Store Subscription Fee will be the fee associated with your Store package at the time of renewal.

Monthly free listing entitlements

Monthly free listing entitlements and other benefits may be included with your Store subscription package. Monthly free listing entitlements are allocated to sellers in a fixed amount per calendar month. Unused free listing entitlements and other benefits don’t carry over to the next calendar month and are reset at the beginning of each calendar month. Listings that renew monthly will be included in the calculation of any free listing entitlements.

4. Billing and Payment

eBay Store Fees are retained from your current or future payouts. If your payouts are insufficient, eBay will charge your payment method on file (debit or credit card, and/or linked bank account), or otherwise collect eBay Store fees from you as set forth in the Payment Terms of Use. Your eBay Store Fees may be aggregated with other charges. We will generate a statement of fees, refunds, credits, and other transactions associated with your selling activity through the Service each month (the “financing statement”). You may view the financing statement on the Seller Hub.

5. Initial Billing

Initial Subscription Charge: When you sign up for a Stores subscription, we will charge you a prorated Store Subscription Fee equal to the number of days occurring from your Subscription Start Date to the first date of your Subscription Term (the “Initial Subscription Charge”). The billing period for the Initial Subscription Charge shall be known as the “Prorated Period.”

Store Subscription Fee: After the Initial Subscription Charge, you shall be charged the Store Subscription Fee(s) in accordance with the billing cycle.

Most of your Store’s benefits start immediately. You receive your entire free listing entitlement for the calendar month when you sign up, regardless of when you sign up. For example, if you sign up for a Store subscription on 22 May, you receive your entire free listing allotment for May immediately. Beyond your free listing entitlement, insertion fees for new or renewed listings are charged at the rate for your Store subscription package. Feature fees for Store subscribers will apply to new or renewed listings. The final value fee discount for your Store package only applies to listings which were started or renewed after you subscribed to your Store.

6. Examples of billing for Stores subscriptions

Monthly subscription (e.g., beginning on 22 May 2023)
22 May	You sign up for a monthly Store subscription. You are charged the Initial Subscription Charge for the Prorated Period (22 May through 31 May) on 22 May. Your Store benefits start immediately, including your full monthly free listing entitlements for May.
1 June	You are charged a Store Subscription Fee on or about 1 June. Your monthly free listing entitlement is reset for the calendar month of June. The unused monthly free listing entitlement from May is not carried over to June. Your Store subscription will automatically renew for another month, and for each month thereafter, unless you cancel it.

7. Cancelling your subscription

There’s no fee for cancelling a monthly subscription, although you will be billed the subscription fee for either the Mandatory Subscription Period (if you’ve only recently subscribed), or the entire calendar month during which you cancel.

When cancelling your Stores subscription:

• If you have a monthly subscription and you cancel your Store during the Mandatory Subscription Period:
  • You’re billed the current Store subscription fees for the Mandatory Subscription Period.
  • You receive the current Store subscription benefits for the Mandatory Subscription Period.
  • After the Mandatory Subscription Period, you pay standard fees for any new listings.
• If you have a monthly subscription and you cancel your Store after the Mandatory Subscription Period:
  • You’re billed the current Store subscription fees for the entire calendar month during which you cancel.
  • You receive Store benefits corresponding to the current subscription until the end of the calendar month during which you cancel.
  • Starting the next calendar month, you pay standard fees for any new listings.
• Fees (excluding subscription fees) are based on the terms in effect when the listing goes live and when it renews.
• If you cancel a subscription that is not yet effective, no early termination fee is charged for that subscription.

8. Other terms

• We may amend these Terms of Service at any time by posting the amended terms on www.ebay.com.sg. Our right to amend the Terms of Service includes the right to modify, add to or remove terms. Except as stated otherwise in our User Agreement or elsewhere, all amended terms shall automatically be effective 30 days after they are initially posted.
• eBay reserves the right, with or without notice, to substitute, replace, or remove Stores features and functionality. In addition, eBay may update select Stores or its Stores program generally at any time with or without notice, either on a temporary or permanent basis. Such update(s) may include changes to the look and feel of the Stores or the addition of new features or functionality.
• eBay reserves the right to cancel your Stores subscription at any time or decline to renew your Stores subscription if you do not meet eBay’s Stores subscription eligibility requirements.
• At any given time, you can only have one active Stores subscription across all sites.
• All terms may change at any time in accordance with our User Agreement.
• If you have not been activated for eBay to manage your payments, eBay Store Fees are included on your monthly invoice.