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Detailed Seller Ratings
In addition to leaving an overall Feedback rating (positive, neutral, or negative) for a seller, buyers can also leave detailed seller ratings (DSR), and these are anonymous. Because members–-both buyers and sellers—see only detailed seller rating averages, sellers can't see which buyer gave them which rating. Buyers leave detailed seller ratings in four areas: item as described, communication, shipping time, and shipping and handling charges.
With detailed seller ratings, buyers can provide additional information about the transaction, and sellers can get a more complete picture of their performance. The detailed seller rating system is based on a one- to five-star scale. Five stars is the highest rating, and one star is the lowest. Detailed seller ratings do not impact the overall Feedback Score. Buyers How to leave detailed seller ratings You can leave detailed seller ratings on the Leave Feedback page after you leave your overall rating (positive, neutral or negative). If you choose to leave detailed seller ratings, you must leave them at the same time you leave your overall Feedback rating and comment. When you’re rating the seller, please keep the following in mind:
Where to find detailed seller ratings Detailed seller ratings are located on the top of each member’s Feedback Profile. The table shows the seller’s average rating for each criteria, and the number of ratings they’ve received. Average ratings are computed on a rolling 12-month basis and will only appear when at least ten ratings have been received. If a buyer has left multiple detailed seller ratings, the average of the buyer’s ratings for that seller will be used when calculating the seller’s detailed seller ratings. Note: Transactions in motor vehicle categories cannot be rated on “shipping time” and “shipping and handling charges” since vehicle shipping is typically arranged by the buyer. Sellers Tips to help improve your detailed seller ratings
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