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2010 Fall Seller Update

Overview

Efficiency

Service standards

Policy & other changes

Helpful tips

Recent Seller Updates

Key Difference

eBay.com eBay.co.uk eBay.de eBay.com.au
Listing Analytics Tool To launch (September 2010)
-Search active listings by item number or keyword
-Filter results by listing A4format

To launch (September 2010)
Same as US
(only for business sellers)

To be announced
Enhanced Bulk Editing & Relisting To launch (September 2010)
-Bulk edit many more fields on your listing
-Use “find and replace” function to make bulk changes to listing descriptions
-Revise up to 500 active listings at a time
Unpaid Item Assistant To launch (August & September 2010)
-Relist items automatically when an unpaid item case closes and the buyer hasn’t paid
-Create a list of preferred buyers who are exempt from Unpaid Item Assistant process
-Unpaid Item Assistant will be provided automatically for all sellers (to launch in Sept 2010)
To be announced
Streamlined Buyer Communications To launch (September 2010)
-“Ask a question” link moving further down the item page
-“Smart” FAQs enabled for all sellers
- Prevent buyers already blocked by you from contacting you
Updates to My Messages To launch (September 2010)
-Set up automatic, out-of-office replies
-Reading pane makes previewing emails
-Customise My Messages to display the information you need


To be announced
Launched (June)
- anonymous email address
- Users can reply to M2M emails from their own email inbox, My Messages or yellow button. All messages will be threaded in eBay My Message.
Same as US
To launch (September 2010)
Standardised Shipping Services To launch (September 2010)
-Standardised terms for shipping options sellers offer
-Shipping information (service level & estimated delivery time) to display prominently at the top of item page andduring checkout
To be announced
Control over Shipping Destination To launch (September 2010)
-2 options to handle shipping "special" US areas (Alaska, Haiwaii, US Protectorates, and APO/FPO addresses):
To launch (September 2010)
-2 options to handle shipping "special" areas in the UK (Channel Islands and the Scottish Highlands addresses):
To launch (September 2010)
-2 options to handle shipping "special" areas in Germany (CFriesischen Inseln oder die Ostseeinseln):
To be announced
(a) specify what locations you do NOT ship & prevent buyers from the locations from bidding on or buying your listing
(b) show buyers in regions where you DO ship and rates for their specific location
eBay Catalogue & Highlighting Best Deals To launch
--List free with catalogue for hot holiday categories: iPod & MP3 Players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray (from Sept 20 to Dec 31, 2010)
To launch
-- From 20 September, must list with a matching product from the eBay catalogue in MP3 Players and GPS Systems


To be announced
--Featuring listings from Top-rated sellers in the value box at the top of product page
Category & Item Specifics To launch (July 2010)
-Specifying item condition will be required in some categories for new listings and relistings starting July 27 and for Good ‘Til Cancelled listings in spring
eBay Shopping Basket Not applicable To launch (September 2010)
- Seller need to opt-in
- Help reduce instances of unpaid items
Not applicable Not applicable
Reminder
“Item not received” or “Item not as described” used in evaluating seller performance and determining seller status To launch
(October 2010)
To launch
(October 2010)
Not applicable Not applicable
eBay Buyer Protection Launched (May 2010)
-Expanded to all transactions
-Sellers have seven (7) days to respond
Launched (May 2010)
-Expanded to all transactions
-Sellers have ten (10) days to respond
To launch (between mid-Oct and end-2010)
-Applicable to PayPal transactions only
-Sellers have ten (10) days to respond
Not applicable