Jim has a great old electric guitar. Jim hardly ever plays it these days, so he decides to sell it on eBay. Bob sees Jim�s online auction, bids, and wins. But Jim has changed his mind � he decides he wants to keep the guitar after all. Jim would violate the Seller Non-Performance Policy if he:

• refuses to accept Bob�s payment and does not send Bob the guitar;
• accepts Bob�s payment, but does not send him the guitar;
• accepts Bob�s payment, but sends him a guitar other than the one shown in the auction;
• accepts Bob�s payment, but the guitar Jim sends him is significantly different than the guitar described in the item listing.

If a seller has refused to complete a sale, and payment has not been sent or payment has been refunded, report the seller. Make sure to include a copy of the email documenting the seller's refusal to complete the sale with the full message text and complete email headers when making your report.

If a buyer has paid for an item and has been unable to receive the item or a refund, or believes the item was significantly misrepresented, they should refer to the eBay Item Not Received process. Buyers will also find instructions that will allow them to contact eBay to report the seller on this page.

After receiving a report, eBay will consider the circumstances of the alleged offense. If a complaint cannot be proven with certainty, it is possible that no action will be taken. Due to privacy issues, eBay will be unable to discuss the result of the investigation.

If a seller is no longer able to complete the transaction because the item is no longer available for trade, the seller may consider contacting the buyer, explain the situation, and attempt to reach an amicable resolution. While eBay encourages the buyer to be open to a reasonable resolution proposed by the seller, the buyer is not obligated to agree to any such proposal.

In a transaction on the eBay platform, both the seller and the buyer are expected to honor their commitments. eBay has this policy to ensure that eBay�s sellers understand their obligations and to protect eBay�s buyers.