Seller Education - Advanced

Feedback and Stars

What is Feedback?

Every eBay member has a feedback profile. It includes a rating number in parentheses, as well as comments from other members you've bought from and sold to.

For example: Skippy (125) means that the eBay member with the User ID Skippy has received positive feedback from at least 125 other eBay members.

How does Feedback work?

The feedback rating system is easy. For each unique person you buy from or sell to, you can receive:

• +1 point for each positive comment
• 0 points for each neutral comment
• -1 point for each negative comment
• A star icon (see below) for 10 or more comments.

When do most people check Feedback?

Before a bidder bids on an item, they can check any seller's feedback rating by clicking on the number next to the seller's name, or from the view feedback request form. Sellers may also want to view the feedback profiles of bidders to see how reliable they've been in the past.

Tip: In most cases, a high feedback rating is a good sign, but you should always check a member's feedback profile to read comments and look for negative remarks.

What do the different stars mean?

Yellow Star () = 10 to 49 points
Blue Star () = 50 to 99 points
Turquoise Star () = 100 to 499 points
Purple Star () = 500 to 999 points
Red Star () = 1,000 to 4,999 points
Green Star () = 5,000 to 9,999 points
Yellow Shooting Star () = 10,000 to 24,999 points
Turquoise Shooting Star () = 25,000 to 49,999 points
Purple Shooting Star () = 50,000 to 99,999 points
Red Shooting Star () = 100,000 or more points